In today’s economic uncertainty and increasing costs all around us, there is one thing I believe that has not changed its cost. A smile.
The power of a smile is often underestimated, as it can have a profound impact on the people we come in contact with every day.
A few years ago I started to take some trips by myself to see different parts of the country. I say by myself to differentiate that when I travel with my wife, she has asked that our accommodation be a little nicer than when I travel alone. Personally, I don’t need much as I am usually, staying for just a few hours and then hitting the road after a good night's sleep. Although I am not staying at 5-star accommodations, I have found one thing that can make all the difference in the world. Does the person at the front desk know how to greet me with a smile?
One experience a few years ago that really keyed me into the power of a smile was a small hotel on the coast of Oregon. Both when I checked in, and then when I would come and go over the course of the two nights I stayed, the person at the front desk could barely say hello, nor offer a smile, which made for a very uncomfortable few days.
Despite this experience, I think most people are pleasant and give relatively decent smiles. I can say that it does not matter the type of business I am visiting or calling. A smile is the universal gesture of friendliness and warmth. I think we can all agree, that it can strengthen relationships and convey openness.
I know I am not perfect, and have some less than ideal days, but I hope when you call my office, email me or even see me in person at the office or in the community, you are met with a smile. I know that it doesn’t take much to do so, but can make all the difference in the world!